NLCS

Become unforgettable in any customer meeting with ChatGPT's prompts and communication frameworks.

This Week's Digest At-A-Glance

Read time 2-3 minutes

✏️ Brain Booster: Using the Cocktail Party Effect to Master Personalized Mutual Success Plans

🤓 Post-Sale Breakdown: Crafting a Mutual Success Plan with ChatGPT (Prompt Included)

🛠 Tool: ChatGPT (Like having your own personal assistant)

💡 What’s New: I’m headed to Austin; any recommendations?

✏️ Brain Booster

Okay, let's get real here folks.

You know when you're at a raging party and somehow you manage to tune out the DJ and focus on the person in front of you? That's the Cocktail Party Effect - it's how our brains filter out the noise and focus on what really matters. And get this: hearing our own name is like a superhero signal for our attention.

It's like Batman calling for backup - we instantly tune in.

But - personalization is more than just slapping a name on an email.

It's about understanding your customers on a deeper level and hitting them with the perfect message at the perfect time. It's like being a psychic, but for customers. And in today's software jungle, customers are drowning in options.

So if you want to be the one that stands out, you gotta give 'em that personal touch.

And that's where mutual success plans come in - they're like a secret handshake that brings your customers into the inner circle. By working with them to set goals, identify success markers, and create a plan, they'll feel like they're part of the team.

And when the project succeeds, they'll be high-fiving you like you just won the grand prize on The Price is Right.

🤓 Post-Sale Breakdown

When you both work toward the same goals, you become partners in success. And when you reach those goals together with a mutual success plan, it gives you and your customers a strong sense of satisfaction and achievement.

Let ChatGPT make a plan for mutual success that you can use to guide your talks with customers.

Use this as a prompt:

Output:

1) By pulling up this template on your customer calls, you can ask questions in an organized way to get this information along with your customer.

2) If you have a larger book of business where 1:1 meetings aren'‘t the norm, you could create a "train the trainer" model. The CSM shows customers how to make and handle their own success plans using the template. This way, the customers take control of the success plan and actively contribute to the success of the project.

🛠 Tool + Resource

ChatGPT is like having your own personal Google search engine, but instead of typing your questions, you can talk to it in a natural and conversational way. It understands what you're saying and can respond with helpful answers, just like a real person would.

💡 What’s New

That’s it for this week 🙂 

Last week, I met Dwight (aka Rainn Wilson) from The Office - dude was legit. But now, I'm off to Austin to kick it with some of the coolest cats in the biz. I'm talking newsletter founders, biz geeks, and some Twitter fam who I've been dying to meet IRL.

We're gonna have some killer convos, swap some wild stories, and hopefully come away with some fresh insights and inspiration to bring back to NLCS.

By the way, I've been grinding hard - putting in over 80 hours a week to deliver content that'll up your exec communication skills and make you unforgettable in under 5 minutes.

If you're diggin' what I'm puttin' down, show some love and pass it along to your peeps. And if you know any customer-facing wizards who would love this stuff, bring 'em into the fold and share the NLCS goodies.That's all for now, friend.

Keep crushin' it and peace out!

Want to win 45 minutes of free consulting? Share this message on LinkedIn, tag me, and we'll schedule a 45-minute call to discuss whatever issue I can help you with the most. (Career, Work, CSM Strategy, Life, Get to Know Me etc)

Whenever you're ready, there are 2 ways I can help you:

1. Are you tired of being a customer's personal assistant and ready to be a leader while working less? Keep an eye out on our upcoming database of hundreds ChatGPT prompts and templates that make guiding customer meetings easy and stress-free. With the course, you can copy and paste hundreds of templates to achieve success. It's affordable and easily expensable with your learning and development budget. Get ready to crush every meeting with confidence! [Coming Soon - Stay Tuned]

2. Advertisers: Promote yourself to my devoted readers. [Coming Soon - Stay Tuned]

And if you have an idea for a future issue, send 'em my way.

Until next time, happy advising

NLCS