NLCS

Become unforgettable in any customer meeting with ChatGPT's prompts and communication frameworks.

This Week's Digest At-A-Glance

Read time 2-3 minutes

✏️ Brain Booster: The power of reciprocation, through thoughtful non-material gifts.

🤓 Post-Sale Breakdown: How to get ChatGPT to send thoughtful gifts to your customers (Prompt Included)

🛠 Tool: Morning (Easily build automations like “When our customers haven't logged in for a while, I want to give customer success an alert and send the customers a nudge to log back in” without knowing how to code. Just type and watch the AI go to work)

💡 To Ponder: How did this resource spark innovative ideas for how you can approach your work differently?

✏️ Brain Booster

In a world obsessed with shiny things, let's flip the script on what we consider gifts.

My customer was headed to Vermont. We have a great relationship. I wanted to do something thoughtful that didn't take much physical work.

Here's how ChatGPT helped me in developing a travel itinerary that I shared with him, that strengthened our relationship:

🤓 Post-Sale Breakdown

Reciprocation doesn't always require material gifts; it's about recognizing the effort behind the act of giving. Whether it's a heartfelt thank you note or a favor in return, reciprocation can take various forms.

Here’s the prompt I use to get ChatGPT to write me an amazing good travel itinerary for Vermont(I’ve never been; just asked ChatGPT to do the work for me)

Prompt (Zoom in if needed):

The result:

A few things to note:

1) It's easy to forget that a "customer" or a "account" represents a real person with thoughts and feelings.

2) I'm not going to copy the whole blurb from ChatGPT. I'll choose a few places, put a link to the website, and email it. It only takes a minute, but people are likely to remember it for a very long time.

3) Customers will be happy if you do two things: 1) solve their problems and 2) occasionally surprise them.

🛠 Tool + Resource

Morning.so is a tool I’ll be watching closely. We collect a lot of data, yet most businesses don't do much with it... This might be extremely beneficial for someone / some businesses that a large book of business or customer base. Imagine just being able to type, “I want to nudge customers to upgrade their plan when they get close to hitting monthly limits” and seeing that automation come to life. 🙂 

💡 To Ponder (“Knowledge is nothing without action”)

How did this resource spark innovative ideas for how you can approach your work differently? 

And whenever you're ready, there are 2 ways I can help you:

1. Keep an eye out for our soon-to-be-released database of hundreds of ChatGPT prompts and templates you can use to work smarter with ChatGPT and future-proof your skills. It's affordable and expensable with your learning and development budget. Prepare to succeed as a CSM without the stress or worry by crushing your workday with ease! Basically, if you are tired of being seen as your customer's personal assistant and eager to lead while working less, this database is for you. [Coming Soon - Stay Tuned]

2. Advertisers: Promote yourself to my devoted readers. [Coming Soon - Stay Tuned]

Want to win 45 minutes of free consulting? Share this message on LinkedIn, tag me, and we'll schedule a 45-minute call to discuss whatever issue I can help you with the most. (Career, Work, CSM Strategy, Life, Get to Know Me etc)

And if you have an idea for a future issue, send 'em my way.

Until next time, happy advising

NLCS