New Laws of Customer Success (NLCS)

New Laws of Customer Success (NLCS)

Transform into a business leader using AI-based frameworks. Learn to work less and achieve more with insights from readers at LinkedIn, Glassdoor, Salesloft, and more.

Archive

A "hack" to secretly hook customers

A "hack" to secretly hook customers

The Zeigarnik Effect: How to use this secret psychology tactic to engage customers

Rishav Khanal
Rishav Khanal
Stop "Giving Advice" To Customers

Stop "Giving Advice" To Customers

Confirmation Bias: Why Empowerment Takes Priority Over Giving Advice and Yields Better Results

Rishav Khanal
Rishav Khanal
psychological trick behind getting clients to say yes

psychological trick behind getting clients to say yes

Psychologically persuading customers by leveraging the bias known as "illusion of control"

Rishav Khanal
Rishav Khanal
CSM Workflow: What I Wish I Did

CSM Workflow: What I Wish I Did

The framework I wish I had utilized more to avoid burnout and successfully delegate

Rishav Khanal
Rishav Khanal
Procrastination Anxiety: How I Finally Defeated It

Procrastination Anxiety: How I Finally Defeated It

How AI and a Free Timer Banished Stress from My Life

Rishav Khanal
Rishav Khanal
ChatGPT to Make Customers Happy

ChatGPT to Make Customers Happy

How to get ChatGPT to send thoughtful gifts to your customers (Prompt Included)

Rishav Khanal
Rishav Khanal
Upgrade your cold emails with ChatGPT

Upgrade your cold emails with ChatGPT

Transform your email outreach with ChatGPT and craft compelling emails that get responses

Rishav Khanal
Rishav Khanal
Use ChatGPT to Learn Negotiation Skills

Use ChatGPT to Learn Negotiation Skills

Use ChatGPT to Master Negotiation Techniques, and Make Your Customers Reconsider

Rishav Khanal
Rishav Khanal
ChatGPT builds your mutual success plan

ChatGPT builds your mutual success plan

How To Let ChatGPT Do the Heavy Lifting To Effortlessly Craft Mutual Success Plans [Prompt Included]

Rishav Khanal
Rishav Khanal
Get More Customers to Say Yes

Get More Customers to Say Yes

Why Understanding Regret Aversion Bias Can Help You Get More Yeses

Rishav Khanal
Rishav Khanal
Mastering the Demo: CSM Secrets

Mastering the Demo: CSM Secrets

From boring to captivating; the one framework to transform your demo into a memorable experience

Lessons for CSMs from Barnes & Noble

Lessons for CSMs from Barnes & Noble

How to go from uninspiring to unforgettable: CSM lessons from Barnes & Noble's comeback playbook

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